Privacy Policy

At Step Up, we care about your comfort online and offline. Just as our koala stands for softness, trust, and reliability, we handle your personal information with the same level of care.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you shop with us or use our website, we may collect the following information:

Your name
Email address
Phone number
Shipping and billing address
Order details
Basic browsing data, such as your IP address, device type, and website activity

Payment details are always processed through secure and encrypted payment channels. We do not store your full card information.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Contact you regarding your purchases
Provide customer support
Improve your shopping experience
Send updates, offers, and new arrivals only if you choose to receive them

We do not sell your personal data.

3. Our Partners

To complete your orders, we may share only the necessary information with trusted partners, such as payment gateways, shipping companies, and service providers.

Some of these partners may operate outside Egypt. They only receive the information needed to perform their service and nothing more.